Over 10 years we helping companies reach their financial and branding goals. Onum is a values-driven SEO agency dedicated.
We are one of the very first mystery shopping companies ever established in Ethiopia, the first to gather data online, the first to link mystery shop data to other research data and the first to dissect moments of truth that drive differentiation
We offer an array of customer surveying methodologies and feedback options .These methodologies are designed to help you view your products, services and brand from a variety of perspectives and achieve optimal customer value, delight and loyalty.
Our technology is first to provide extensive story-like narrative to frame the experience beyond numeric scoring, and we continue to develop new areas of both qualitative and quantitative research, analytic, technology and integrated customer-feedback programs.
Being trailblazers in the industry, we have grown our business expertise on a global scale and are currently working in Ethiopia with organizations that have more than 200 branches.
We mainly specialize in customer retention and 3rd party marketing(word of mouth) by evaluating business with our mystery shoppers and analyzing the data gathered and comparing it to the industry standard efficiency benchmarks. We provide a solution based on the outcomes presented. We provide with an outstanding way to get new customers and retain existing ones.
We’ll partner with you to develop a program to create, update and track data at all levels within your organization for performance feedback, coaching, recognition and development of action plans.
Dasash keeps all stakeholders informed about what customers are experiencing — providing rapid, clear and deep understanding of the often hidden and complex nature of a situation, problem or un-tapped opportunity.
At Dasash, our dedication to quality assurance is unmatched. Over the years, we've built a quality-assurance system of checks and balances that permeates every aspect of our business. Here's how we quantify qualitative data for you and create a report you can trust.
Only 1 in 26 customers will inform a company about their unpleasant experience; the remainder simply leave.
Studies show that happy customers share positive experiences with an average of 11 people.
A mere 5% increase in customer retention produces more than a 25% increase in profits.
Another study shows that Angry customers share negative experiences with an average of 15 people.